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Answers about our equipment, ordering, shipping, the 100-Day Trial and more. Search our answers or browse by topic — our support team is one click away if you need more.

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About ATLETICA

About ATLETICA (5)
Who is ATLETICA?Updated
  • Engineering first. An engineering-driven fitness equipment company founded in Germany, now at home in Corona, California. We engineer every product ourselves.
  • Our mission is to MOVE A NATION. One hour of training a day, for everyone. A society that trains an hour a day is less sick and more vital — that is what we work for.
  • The hardware. Strength equipment built to the strict international EN ISO standards for training equipment — ready for commercial use, at home in high-performance garage gyms.
  • The software. The ATLETICA training app shows you how to train and tracks your progress, so the hour a day actually happens.
  • The promise. A 100-Day Trial on every purchase, the 5-year Care Warranty with lifetime coverage on the load-bearing steel, and free shipping to the 48 contiguous states and D.C.
What makes your equipment special?Updated

German engineering and durability — we engineer every product ourselves and build it to the international EN ISO standards for training equipment (EN ISO 20957), so it is ready for commercial use. Premium materials and precise manufacturing for maximum durability and performance. Smarter digital integration — track your progress, set goals and stay motivated with our training app. Versatile training solutions — whether it is a single bench or an entire gym, we help you make the most of your space.

Where are your products made?

We oversee the entire process — from development and material selection through production to warehousing. Our equipment is engineered and designed in Germany and made in modern production facilities in Asia, where we have invested in advanced machinery and skilled specialists. The steel, stainless steel and lightweight metals we use meet strict safety and quality standards.

Do you have a physical showroom or store?Updated

Yes — come and test our equipment. Our Brand Store is at ATLETICA USA LLC, 1645 Leeson Lane, Corona, CA 92879, open Monday–Friday, 8AM–4PM PT, no appointment needed. Or test it at home: every order comes with the 100-Day Trial. To check that a specific product is on the floor, or to book a specialist for your visit, email service@atleticagear.com.

Do you offer bulk and commercial orders?

Yes, we offer custom solutions for businesses of every size, including gyms, hotels, sports clubs and more. Our team works closely with you to put together an order that fits your needs and your budget. Contact us at service@atleticagear.com.

Product information

Product information (7)
What materials are used in your equipment?

Heavy-duty steel, stainless steel and lightweight metals, chosen for durability, performance and safety.

How do I choose the right equipment for my needs?

Start with your training goals, the space you have available and your budget. Our specialists offer free consultations and help you pick the right equipment — whether you are building a high-performance garage gym, equipping a commercial facility or setting up for specialized training. Request a consultation on our Contact & Support page.

Is your equipment suitable for garage gyms and commercial use?Updated

Yes. The same equipment goes into high-performance garage gyms and into commercial facilities — we engineer every product to the international EN ISO standards for training equipment, so it is built for commercial use from the start. Products rated for commercial use are marked as such on the product page; for professional facilities our Studio collections are the best solution. Contact our team for personal recommendations.

Can I look at the owner's manuals before I buy?

Yes — contact us and we send you the manual for any product before you order. You will also find detailed specifications on every product page.

Where can I find technical specifications?

On every product page: dimensions, weights, load ratings, materials and other key features. If you need more, our customer service team is happy to help.

How do I care for and clean my equipment?

Care and cleaning instructions are included in the manual that comes with every product. As a rule, wiping the equipment down with a damp cloth is enough. Avoid harsh chemicals, and check bolts and moving parts regularly for wear or damage.

Can I try the equipment before I buy?Updated

Yes, two ways. Come and test it in our Brand Store, 1645 Leeson Lane, Corona, California, Monday–Friday, 8AM–4PM PT, no appointment needed. Or test it at home for 100 days — order online, train on it, and if it isn’t right, it goes back under the 100-Day Trial. For a personal consultation email service@atleticagear.com or use the consultation request on our Contact & Support page.

Ordering & payment

Ordering & payment (6)
How do I receive an order confirmation?

After you place your order you receive a confirmation email with all the details. If you have questions or want to change something, contact our customer service team — orders can be changed or canceled free of charge until they ship.

Which payment methods do you accept?

All major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal — plus pay-over-time with Affirm and Shop Pay Installments. Business customers can also pay by ACH or wire transfer.

Can I pay in installments?

Yes — with Affirm or Shop Pay Installments. Choose the option at checkout; the available plans, terms and any interest are shown before you confirm, and eligibility is checked in seconds.

Do you offer financing or leasing?

Private and business customers can finance their purchase with Affirm or Shop Pay Installments directly at checkout. Business leasing is available on request: contact us and we put together a proposal. More on our Financing page.

Is my payment information secure?Updated

Yes. Our checkout is encrypted (TLS), and every payment is processed by Shopify Payments, PayPal or Affirm to PCI security standards. We never see or store your full card number.

Do you charge sales tax?

Sales tax is calculated at checkout based on your shipping address and shown before you place your order.

Shipping & delivery

Shipping & delivery (9)
Where do you ship?Updated

Everywhere in the United States. Standard shipping is free to the 48 contiguous states and Washington, D.C. For Alaska, Hawaii, U.S. territories and APO/FPO addresses, email us your cart and address before ordering and we quote the shipping cost. We can’t deliver to PO boxes.

How much does shipping cost?Updated

Standard shipping is free on every order to the 48 contiguous states and Washington, D.C. — no minimum. Parcels ship with FedEx; larger items ship as freight on a pallet with FedEx Freight, XPO or TForce Freight — curbside only, always by appointment and always with a liftgate (tailgate) truck, both included in the free shipping.

How long does delivery take?

We ship within 1–2 business days of your order. Parcels arrive within 1–6 business days depending on your state (most within 5); freight deliveries on a pallet take 5–10 business days and are scheduled with you by appointment. You receive a shipping confirmation with tracking by email. Please also check the delivery time shown on the product page.

How will my order ship?Updated

Weights, dumbbells, kettlebells, bars, benches, accessories and most attachments ship as parcels with FedEx. Power racks, multistations, machines and large sets ship on a pallet with a freight carrier, delivered by appointment. Your shipping confirmation tells you which applies to your order; the freight carrier occasionally works with partner carriers for the last miles of the delivery.

Which items ship by freight?Updated

Power racks, multistations, machines and large sets. If you want to know before ordering whether an item ships by freight, ask us at service@atleticagear.com.

What happens at a freight delivery?Updated

Every freight delivery includes a delivery appointment and a liftgate truck at no extra charge. The carrier calls or emails you to schedule a delivery window; the driver lowers the pallet to the ground and places it at the curb or driveway. Delivery is curbside only — the driver does not carry equipment inside. Please inspect the boxes before you sign, note any damage on the delivery receipt and take photos. Details in our Shipping Policy.

Can I get inside or white-glove delivery?Updated

No — we deliver curbside only. The pallet comes down by liftgate to the curb or the end of your driveway; from there it’s over to you. Power racks and machines arrive in several heavy boxes, so plan a helper or a hand truck to move them inside. There is nothing to add or pay for: appointment and liftgate are always part of the free shipping.

How can I track my order?

As soon as your order has been processed and the labels have been created, you receive a tracking number by email. Tracking can lag a few hours on the day of shipping and updates as the shipment moves. You can also see every order in your account.

Can I pick up my order in Corona?Updated

Yes. Choose “Pickup” at checkout and we email you when your order is ready, usually within one business day. Bring your order confirmation and a photo ID to 1645 Leeson Lane, Corona, CA 92879, Monday–Friday, 8AM–4PM PT.

Returns & the 100-Day Trial

Returns & the 100-Day Trial (6)
How does the 100-Day Trial work?Updated

You have 100 days from the day your order is delivered to try the product — set it up and train with it. If it isn’t right for you, start a return with no hassle: no restocking fees, no deductions for signs of use. Parcel items ship back free. For freight items — anything delivered on a pallet, such as power racks, multistations, machines and large sets — we schedule the pickup with our freight carrier and split the return freight with you: a flat $199 per pallet is deducted from your refund, we cover the rest. Details: Returns & Refunds.

Can I return a product if I am not satisfied?Updated

Yes. Fill in the service ticket form on our Contact & Support page or email service@atleticagear.com with your order number and we send you a return authorization within one business day. Parcel items: choose between a prepaid FedEx drop-off label and a scheduled pickup — both free. Freight items (delivered on a pallet): pickup only, scheduled with you at least one business day in advance; we split the return freight with you at a flat $199 per pallet. Please have the items disassembled, packed and stacked before the pickup — the driver does not pack equipment. You can also bring any item back to our Brand Store in Corona, CA, free of charge.

Does the 100-Day Trial also apply to business and gym orders?Updated

Yes — every purchase on atleticagear.com and in our Brand Store, private or commercial, comes with the 100-Day Trial. Leased equipment is governed by the lease agreement.

Can I exchange an item?Updated

Yes — for a different size, weight, color or model, within the 100 days. Start the exchange like a return; we ship the new item as soon as the carrier has scanned your return. For freight items, the $199 return-freight contribution applies once per exchange.

What should I do if my order arrives damaged or incomplete?Updated

Note visible damage on the carrier’s delivery receipt when you sign for a freight delivery, take a few photos of the item and its packaging, and contact us within 5 business days. We fix it at our cost — replacement parts, a replacement or a refund — with free pickup and no fees.

When do I get my refund?Updated

Within 10 business days after the return arrives at our warehouse, to the payment method you used. Card refunds usually show up within 5–10 business days after that, depending on your bank. Affirm, PayPal and Shop Pay refunds go back through those services.

Warranty

Warranty (2)
What do the 5-year and lifetime warranties cover?Updated

The ATLETICA Care Warranty covers defects in materials and workmanship: 5 years on every component, and for the lifetime of the product on structural welds on attachments and frames, weight bench frames, power rack connector beams and kettlebells. Normal wear, cosmetic changes and damage from misuse are not covered. Full text: ATLETICA Care Warranty.

How do I start a return or a warranty claim?

Open a service ticket on our Contact & Support page: enter your email address and name, your order number, and attach photos of the issue. Choose whether you would like a replacement or a refund. Our customer service team walks you through the rest.

Installation & assembly

Installation & assembly (3)
Do you offer professional installation?

Yes, we offer professional assembly for our business customers in the US through our dedicated team. Contact our support team for an installation quote.

Where can I find the assembly instructions?

They are included in the packages. If you need them beforehand, contact our customer service team and we send them to you.

What tools do I need for assembly?

The tools you need are listed in the instructions that ship with the packages. If you have questions, our team is happy to help.

Training app & rewards program

Training app & rewards program (9)
How do I get access to the ATLETICA Training App?Updated

Download the ATLETICA Training App from the App Store or Google Play and sign in with the email you used for your order — we send a one-time code to that address, no password needed. The app is free for customers who have purchased a product. If the app doesn’t recognize you as a customer yet, email service@atleticagear.com with your order number and we unlock it for you.

What features are included in the app?

600+ workouts with audio and video guidance, personalized training plans based on your goals, weight tracking and progress logging, detailed exercise instructions and form tips, automatic exercise and rest timers, customizable workouts and plans, training diagnostics, nutrition tips, and saved workout logs.

Is there a fee for the app?

No. The ATLETICA Training App is free for all ATLETICA customers — no hidden costs, and it stays free.

Can I get a personalized training plan?

Yes. Based on your goals — building muscle, losing weight, improving endurance or mobility — the app builds a plan around your needs.

What happens with my training data in the app?Updated

It is used only to run the app: to build your program, show the right workouts for your equipment and track your progress. We don’t use it for advertising and we don’t sell it. You can delete your app account and all its data at any time in the app under Settings. Section 7 of our Privacy Policy explains the details.

What are the tiers of the ATLETICA Rewards Program?

Two tiers, based on your annual order total. Athlete ($0–$7,499.99): points on every purchase (1x multiplier) and a birthday gift every year. Pro Athlete ($7,500 and more within 12 months): all Athlete benefits plus early access to promotions and sales and a first look at new products.

Who can join the Rewards Program?Updated

Anyone with an ATLETICA account. You are invited to join when you create your account or at checkout; joining is voluntary and you can leave at any time. How we use your information in the program is explained in our Privacy Policy.

How do I redeem my points?

Redeem your points in your account for a discount code and apply it at checkout.

How much of a discount can I get with my points?

As an Athlete you can redeem points for one or more $35 discount codes and combine them at checkout (minimum order $200). As a Pro Athlete you can redeem points for $70 or $100 discount codes (minimum order $400 for the $70 code and $500 for the $100 code).

Business & gym solutions

Business & gym solutions (4)
Do you offer volume discounts or commercial pricing?

Yes — custom pricing for bulk orders and commercial customers, whether you are outfitting a gym, hotel, sports club or another facility. Contact us for a quote.

Can I lease equipment for my gym or business?

Businesses can finance equipment with Affirm at checkout. Business leasing and financing for gyms, studios and other commercial projects are arranged on request. Contact us with your equipment list and our team puts together a tailored proposal.

Do you offer gym outfitting consultations?

Yes. We plan and set up gyms and fitness spaces with you: we analyze your requirements and create a custom concept, including 3D visualizations, and stay with you through to installation.

What is the difference between leasing and financing?

With financing through Affirm you own the equipment from day one and pay it off in fixed monthly installments; plans, terms and any interest are shown at checkout before you confirm. Leasing — using the equipment for a monthly fee without owning it — is available for businesses on request.

Privacy & account

Privacy & account (5)
Do you sell my data?Updated

Never. Your data goes to three places: the tools that run our store, the carriers that deliver your order, and the platforms we advertise on. Nobody else, unless the law requires it.

What do the ad platforms see?Updated

We advertise on Meta, Google, TikTok, Pinterest, Reddit and Microsoft. Their pixels on our website see what you look at and buy here — that is how we measure our ads and show you ours. Never your payment details, your messages with us or your training data. Switch it off with one click on Your Privacy Choices; the details are in section 5 of our Privacy Policy.

Do you store my payment data?Updated

No. Payment details are processed by our payment providers and are never stored on our systems. How we handle your personal information is explained in our Privacy Policy.

How can I update or delete my account information?

Update your details directly in your account. To delete your account or request a copy of your data, email service@atleticagear.com with the subject line “Privacy request” or call our toll-free number +1 (833) 958-8102.

How do I opt out of targeted advertising?Updated

Use the Your Privacy Choices page, or enable the Global Privacy Control signal in your browser — we honor it automatically. You can also block or delete cookies in your browser settings.

Contact & customer service

Contact & customer service (2)
How can I reach customer service?

For quick questions, the live chat in the lower right corner of our website or by phone at +1 (833) 958-8102, Monday–Friday, 8AM–4PM PT. For anything about an order you placed — returns, exchanges, warranty, damage — fill in the service ticket form on our Contact & Support page or email service@atleticagear.com; we answer within one business day.

How can I request a consultation?

Request a free consultation from any product page or on our Contact & Support page; a specialist gets back to you within one to two business days.

Other

Other (4)
Do you offer gift cards?

Yes, in a range of amounts — a great way to let someone choose their own equipment. Gift cards never expire.

Can I be notified when a product is back in stock?

Yes. On the product page, sign up with your email address and we let you know the moment the product is available again.

How do I sign up for the newsletter or text alerts?Updated

Enter your email address in the footer of our website for the newsletter. For text alerts, sign up where offered on the website or at checkout — up to 4 marketing texts per month, reply STOP at any time; see our Text Message Terms.

Do you offer discounts?

We price things a little differently than most: we don’t inflate prices to advertise discounts afterwards. For larger orders of $10,000 and up we take another look at the products to see what we can do. And every customer gets the extras — free use of our app, an above-average warranty, the 100-Day Trial and the rewards program.