Refund Policy

Last updated · September 29, 2026

Returns & Refunds — the ATLETICA 100-Day Trial

1. Who the 100-Day Trial is for
2. How to start a return
3. Parcel or freight?
4. Condition of returned items
5. Sets and bundles
6. Gift cards
7. Exchanges
8. Damaged, defective or wrong items
9. Canceling an order
10. How refunds work

Train with it for 100 days. If it isn’t right for you, send it back.

Who the 100-Day Trial is for

The 100-Day Trial applies to every purchase made on atleticagear.com or in our Brand Store in Corona, CA — private and commercial customers alike. This is our own guarantee and is in addition to your rights under state law. Leased equipment is governed by the lease agreement.

How to start a return

1. Start your return in the live chat on atleticagear.com — the fastest way — or through the service ticket form on our Contact & Support page, or by email to service@atleticagear.com. Tell us your order number and the items you want to return; a reason is optional but helps us improve.
2. We send you a return authorization within one business day, together with your prepaid label (parcel) or the pickup details (freight).
3. Pack the items safely and hand them to the carrier, or have them ready for the scheduled pickup.

Please don’t ship anything back before you hear from us. Every return needs an authorization so it reaches the right dock and can be refunded quickly. Returns that arrive without one take longer to process.

Pickups are scheduled at least one business day in advance. For freight items, the carrier agrees a pickup appointment with you and the driver collects the pallet from the curb or driveway with a liftgate truck — curbside only, just like the delivery; please have the items disassembled, packed and stacked before the pickup. The driver does not pack or disassemble equipment. If you no longer have the original boxes or the pallet, tell us when you start the return: we send you packing instructions and, where needed, arrange packaging material or a pallet for you at no charge.

Bought in our Brand Store, or prefer to bring it back yourself? You can return any item in person at 1645 Leeson Lane, Corona, CA, Monday–Friday, 8^AM – 4^PM PT — no freight fee applies to items you bring back.

Parcel or freight?

Parcel items — weights, dumbbells, kettlebells, bars, benches, accessories and most attachments — ship back free. You choose: a prepaid FedEx label to drop off at any FedEx location, or a pickup at your address.

Freight items — anything that was delivered on a pallet, such as power racks, multistations, machines and large sets — are collected by our freight carrier. We split the return freight with you: a flat $199 per pallet is deducted from your refund, and we cover the rest. Your shipping confirmation tells you whether your order came by parcel or by freight.

Condition of returned items

You are welcome to assemble the equipment and train with it during the trial. Normal signs of use — assembly marks, scuffs, chalk, sweat — cost you nothing, and we don’t charge restocking fees or deduct anything for wear or damage. We ask for two things:

• Complete. Please return all parts, hardware, manuals and accessories that came with the item.
• Packed for transport. Disassembled and packed safely, in the original packaging if you still have it. If you don’t, tell us and we will explain how to pack the item; for freight items we help you with the palletizing.

We may refuse a return only in cases of fraud or obvious abuse — for example, if a different product is sent back or the same item is bought and returned repeatedly.

Sets and bundles

Products bought as part of a set or bundle at a set price can only be returned complete. We don’t refund individual components of a discounted set. If you want to keep part of a set, contact us — we will tell you the individual prices and what a partial return would mean for your refund.

Gift cards

Gift cards can’t be returned or refunded, but they never expire.

Exchanges

You can exchange an item for a different size, weight, color or model within the 100 days. Start the exchange like a return; we ship the new item as soon as the carrier has scanned your return. If the new item costs more, we charge the difference; if it costs less, we refund it. For freight items, the $199 return-freight contribution applies once per exchange.

Damaged, defective or wrong items

If an order arrives damaged or incomplete, or we sent the wrong item, we fix it at our cost and agree the remedy with you: for minor damage that is usually a replacement part; otherwise a replacement or a full refund. Pickups are free, including freight pickups, and no fees are deducted.

Please contact us within 5 business days of delivery with a few photos of the item and its packaging, and note any visible damage on the carrier’s delivery receipt when you sign for a freight delivery (see our Shipping Policy). This lets us claim the damage with the carrier. If you notice a problem later, contact us anyway — the ATLETICA Care Warranty covers defects in materials and workmanship for 5 years, and for life on structural welds on attachments and frames, weight bench frames, power rack connector beams and kettlebells.

Canceling an order

You can cancel an order free of charge until it ships — tell us in the live chat, open a service ticket or email service@atleticagear.com with the subject line “Cancel” and we refund the full amount right away, at the latest within 7 business days. Once an order has shipped, the return process above applies; for freight orders the return-freight contribution applies once the pallet has left our warehouse. Deliveries refused at the door are treated as returns — except deliveries you refuse because of visible transport damage, which we handle at our cost.

How refunds work

• Refunds go to the payment method you used to place the order. Card refunds usually show up within 5–10 business days after we issue them, depending on your bank.
• If you paid with Affirm, we refund Affirm and Affirm adjusts or cancels your payment plan under its terms. Interest already paid is governed by Affirm’s terms.
• If you paid with PayPal or Shop Pay, the refund goes back through that service.
• Amounts paid with a gift card are refunded to a gift card.
• Standard shipping within the contiguous United States is free, so there is nothing to deduct. Optional paid shipping services you chose (for example, a quote for Alaska or Hawaii) are not refunded unless the return is due to our error.
• Rewards points earned on a returned order are reversed; points you redeemed on the order are credited back to your account.