Every order · 48 states + D.C.
Support
TALK TO US.
Real people in Corona, California - live chat, service ticket or email, Monday to Friday, 8AM–4PM Pacific. Quick questions resolve fastest in chat; anything about an order you placed — returns, warranty, damage - goes through the service ticket form, so it reaches the right team with your order number and photos.
Primary channel - live now
Talk to our team
Real people in Corona, California - not a script. Best for any quick question: sizing, compatibility, availability, sales advice or anything that doesn't need a form. Click the chat bubble in the lower right corner of any page.
Start chattingTypical reply under 2 minutes · Monday–Friday, 8AM–4PM PT · outside these hours we answer the next business morning
People often ask
Which items ship by freight, and what happens at delivery?
Larger equipment such as racks, rigs and platforms ships by freight rather than parcel carrier. Once your order leaves our warehouse, the freight carrier contacts you directly by phone or email to schedule a delivery window. Standard delivery is curbside — ask about liftgate or room-of-choice options when the carrier calls.
How does the 100-Day Trial work?
Every order comes with a 100-day home trial. Train with it — if it isn't right, contact us within 100 days of delivery and we'll arrange a return.
Where is my order?
Log in to your account to see the status and tracking number for every order, or use the tracking link in your shipping confirmation email. Freight deliveries are scheduled directly with you by the carrier.
How do I make a warranty claim?
Open the service ticket form with your order number, the product and part concerned, and a few photos if there's damage or a defect — that's usually everything we need to send a replacement part the same day.
Can I pay over time with Affirm?
Yes — Affirm is available at checkout on eligible orders, letting you split the cost into monthly payments. Checking your rate has no impact on your credit score.
Shortcuts
Have an issue?
Troubleshooting.
Quick self-service paths for the three things that come up most. If yours isn't here, chat is one click away.
Order status
Track my order
Log in to see the status of every order and its tracking number — or use the tracking link in your shipping confirmation email.
See all my orders
Freight deliveries are scheduled with you by phone or email by the carrier.
Returns · exchanges · warranty · damage
Fill in the service ticket
The fastest way to start a return or exchange under the 100-Day Trial, a warranty claim, or to report a damaged or incomplete delivery. Please have ready:
- your order number
- the product and part concerned
- for damage or defects, a few photos — usually all we need to send a replacement part or a return label the same day
Open the service ticket form
Goes straight to the team that handles it · return label or replacement part usually the same day
Before you buy
Talk to a specialist
Not sure which rack fits your ceiling height, or which plates match your bar? Request a free consultation and one of our specialists gets back to you with a recommendation. Have the dimensions of your training space at hand.
Request a consultation
A specialist gets back to you within 1–2 business days — by email, or in a video call if you prefer.
Service ticket
Returns · warranty · damage
Use the form for anything that concerns an order you already placed: a return or exchange under the 100-Day Trial, a warranty claim, a damaged or incomplete delivery, or a missing part. Please include your order number, the product and part concerned and, for damage or defects, a few photos — that is usually everything we need to send a replacement part or a return label the same day.
Phone, email & live chat
The direct lines
Phone - +1 (833) 958-8102, Monday–Friday, 8AM–4PM PT.
Email - service@atleticagear.com. We answer within one business day. Use the subject line "Consultation", "Cancel", "Privacy request", "Product safety" or "Legal notice" to reach the right desk directly.
Live chat - the chat bubble in the lower right corner of any page, Monday–Friday, 8AM–4PM PT, for quick questions.
For anything about an order you placed - returns, exchanges, warranty, damage - please use the service ticket form: it carries your order number and photos, so we can act without asking twice.
Brand Store · Corona, California
Come and test our equipment.
Come and test our equipment.
Or test it at home — for 100 days.
Brand Store · 1645 Leeson Lane
Our Brand Store is in the same building as our warehouse and US headquarters. Come by, load the racks, feel the steel — no appointment needed. Can't make it to Corona? Order online and train on it at home for 100 days. If it isn't right, it goes back.
Opening hours
8AM – 4PM
Monday – FridayPacific Time
Address
1645 Leeson Lane
Corona, CA 92879Free order pickup: choose "Pickup" at checkout, we email you when it’s ready — usually within one business day.
Want a specialist to walk you through a set-up? Tell us when you’re coming and we block the time.
What to expect
Response times.
We hold ourselves to clear targets across every channel.
Live chat
< 2 minDuring business hours, Monday–Friday 8AM–4PM PT.
Email & service ticket
< 1 business dayReplacement parts and return labels usually go out the same day.
Return label / part
Same dayUsually, once the ticket has the order number and photos.
Consultation
1-2 daysA specialist gets back to you by email or video call.
Good to know