Shipping Policy

Last updated · September 29, 2026

Shipping Policy

1. Where we ship
2. Processing time
3. Parcel or freight?
4. Tracking
5. Freight deliveries — what to expect
6. Address changes and delivery problems
7. Who is responsible until delivery
8. Brand Store pickup

Every order ships from our warehouse in Corona, California.

Where we ship

• Free standard shipping to the 48 contiguous United States and Washington, D.C. — on every order, with no minimum.
• Alaska, Hawaii, U.S. territories and APO/FPO addresses: these addresses can’t be selected at checkout yet. Please contact us in the live chat or by email at service@atleticagear.com with your cart and address before ordering — we check what is possible and quote the shipping cost.
• We currently ship within the United States only.
• We cannot deliver to PO boxes.

Processing time

In-stock orders leave our warehouse within 1–2 business days (Monday–Friday, excluding federal holidays). Pre-order and backorder items show their expected ship date on the product page. If we can’t ship within the time we promised, we let you know by email with a new date and you can cancel for a full refund at any time until the order ships; if the new date is more than 30 days out, we ship only if you confirm you want to wait.

Parcel or freight?

• Parcel (FedEx): weights, dumbbells, kettlebells, bars, benches, accessories and most attachments. Delivery in 1–6 business days after shipping, depending on your state; most parcels arrive within 5. Larger orders may ship in several boxes and arrive on different days.
• Freight (pallet): power racks, multistations, machines and large sets ship on a pallet with one of our freight partners (FedEx Freight, XPO or TForce Freight). Delivery in 5–10 business days after shipping. Every freight delivery comes with a scheduled appointment and a liftgate truck, both included — and is delivered curbside only (see below). Your shipping confirmation tells you whether your order comes by parcel or by freight. If you return a freight item under the 100-Day Trial, we split the return freight with you — a flat $199 per pallet (see Returns & Refunds).

The delivery time shown on the product page is our best estimate; carrier and weather delays are outside our control. We tell you as soon as we know about one.

Tracking

You receive a shipping confirmation with tracking by email as soon as the labels are created. Tracking can lag a few hours on the day of shipping and updates as the shipment moves. You can also see the status of every order in your account.

Freight deliveries — what to expect

Every freight delivery includes two things at no extra charge: a delivery appointment and a liftgate (tailgate) truck. Delivery is curbside only.

1. Appointment — always included. Nothing arrives unannounced. The carrier contacts you by phone or email to schedule a delivery window. Someone 18 or older needs to be present to receive the delivery and sign for it — unless you authorize the carrier in advance to leave the pallet at the curb without a signature (in that case the shipment is at your risk once it is dropped off).
2. Liftgate — always included. The truck has a hydraulic liftgate that lowers the pallet to the ground. You don’t need a loading dock, a forklift or extra hands to get it off the truck.
3. Curbside only. The driver places the pallet at the curb or the end of your driveway. This is the only delivery service we offer: the driver does not bring the pallet into the garage or the house or up any stairs, and we don’t offer inside, room-of-choice or white-glove delivery. Power racks and machines arrive in several heavy boxes — plan a helper or a hand truck to move them inside.
4. Inspect before you sign. Check the pallet and boxes for damage while the driver is there. Note any damage on the delivery receipt (“2 boxes crushed”, “wrap torn — inspect”) and take photos. If the shipment is severely damaged, you may refuse it — please tell us the same day by live chat or email.
5. Concealed damage or missing parts. Please report them to us within 5 business days of delivery with photos of the item and its packaging, so we can claim with the carrier. We help you in any case — replacement parts, a replacement or a refund at our cost — but the carrier’s claim window is short, and your photos make it work.

Address changes and delivery problems

Contact us as early as possible if you need to change the delivery address — we can change it free of charge until the order ships. After that, carrier fees for re-routing may apply. If a parcel shows as delivered but you can’t find it, check with household members and neighbors first, then contact us within 3 business days and we start a trace with the carrier; if the carrier confirms the loss, we replace or refund.

Who is responsible until delivery

We are. Your order is our responsibility until it is delivered to the address you gave us. If a shipment is lost or arrives damaged, we take care of the carrier — you don’t have to. Once a parcel has been delivered to your address, it is in your care; if packages tend to disappear from your doorstep, use FedEx’s delivery options (for example, hold at a FedEx location or a signature requirement) or have the order delivered to a work address.

Brand Store pickup

You can pick up your order at our Brand Store, 1645 Leeson Lane, Corona, CA 92879, Monday–Friday, 8^AM – 4^PM PT. Choose “Pickup” at checkout; we email you when the order is ready (usually within one business day). Please bring your order confirmation and a photo ID. Orders not picked up within 14 days are canceled and refunded.